Rebecca Ross: IT Professional Portfolio
Showcasing my expertise and experience in the IT industry.
My Projects
Explore my current and past projects 📝
Work Experience
Professional Background
IT Support / Systems Administrator
123 Dentist Inc., Brossard,QC | June 2024 – February 2025
Level 1 to 3 bilingual technical support for over 600 employees across over 30 locations.
Respond to requests from internal employees remotely and onsite.
Investigate incidents in clinics remotely.
Administration of Microsoft 365, Entra ID, Exchange 365 and Exchange 365 Hybrid.
Managing a Windows infrastructure.
Employee onboarding/offboarding process.
Installation and configuration of computers for employees.
IT technician
Youville Haussmann Park, Montreal,QC | October 2023 – April 2024
Level 1 and 2 bilingual technical support for 250 users.
Administration of Microsoft 365 and Exchange 365.
On-site and remote technical troubleshooting.
Establishment of the base of documentation and procedures.
Employee onboarding/offboarding process.
Administration of an Apple fleet.
IT inventory management
IT technician
LG2, Montreal, QC | November 2022 – September 2023
Administration of the Google Workspace suite.
Level 1 and 2 bilingual technical support for more than 500 employees across 3 sites.
Writing documentation and procedures in Confluence.
Employee onboarding/offboarding process.
Administration of an Apple infrastructure.
IT technician
Alt Informatique, Saint-Jean-Sur-Richelieu, QC | June 2019 – December 2021
Level 1 and 2 Technical Support.
Creation and configuration of a Microsoft 365 tenant.
Respond to customer requests remotely and on the road.
Monthly maintenance of clients' Windows servers.
Management and monitoring of customer backups.
Migration of client infrastructure
Configuration of computers and servers for clients.
IT technician
Giraffe Conseils T.I., Cowansville, QC | January 2019 – June 2019
Level 1 technical support.
Respond to customer incidents remotely and on the road.
Configuring Windows computers for customers.
Migration of client infrastructure
